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SBE Audit Center

Customer Journey Audit

Find the friction from the moment someone discovers you to the moment they buy again and refer a friend.

Your business

Business name

Industry

Team size

Country

City

Website (optional)

Discovery and interest

Can people find you on Google Maps with photos, hours and reviews?

Yes, fully Partly Not really No

Can a stranger understand in 5 seconds what you sell and for whom?

Yes, fully Partly Not really No

Are your prices (or starting prices) visible online?

Yes, fully Partly Not really No

Conversation

How fast do you answer new WhatsApp or DM enquiries?

Within 15 minutes Within a few hours The next day Sometimes never

Does every post, profile and page tell people exactly what to do next (order, book, message)?

Yes, fully Partly Not really No

Purchase and delivery

How can customers pay?

Mobile Money, card and online link Mobile Money and cash Cash only It is complicated

Do customers know when and how they will receive what they bought?

Yes, fully Partly Not really No

Retention and referral

Do you follow up people who asked but did not buy?

Always, the same day Usually, within 2 days Sometimes Rarely or never

Do you contact past customers to bring them back?

Always, the same day Usually, within 2 days Sometimes Rarely or never

Do you ask happy customers for a review or a referral?

Always, the same day Usually, within 2 days Sometimes Rarely or never

Get your results and prescription

Leave your WhatsApp or email to unlock the full 90-day roadmap. Optional.

WhatsApp number (optional)

Email (optional)

Your answers are used only for this audit. See our privacy note.

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Scores are estimated diagnostics based on the information available. They are not an objective measurement of your business.

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Answers written by AI from SBE’s information. Check prices on the pricing page.

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